Privacy Policy

At Oh So British Confectionery Ltd, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal data when you visit www.ohsobritish.com, place an order, contact us, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. About Us

This website is operated by:

Oh So British Confectionery Ltd
Company Registration Number: 15961466

Trading address:

Oh So British
Shrewsbury Market Hall
Claremont Street
Shrewsbury
SY1 1HQ

Email: hello@ohsobritish.com

For the purposes of UK data protection law, Oh So British Confectionery Ltd is the data controller responsible for your personal information.

2. Information We Collect

We may collect and process the following information:

Information you provide to us

When you place an order, create an account, contact us, sign up for marketing communications, or make an enquiry, we may collect:

Name
Billing and delivery address
Email address
Telephone number
Order details and purchase history
Payment information (processed securely by our payment providers)
Any information you provide when contacting us

Information collected automatically

When you visit our website, we may collect technical information including:

IP address
Browser type and version
Device information
Operating system
Website usage information
Pages visited and time spent on our website
Referral sources

This information helps us improve our website and customer experience.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Deliver products to you
Communicate with you about your orders
Provide customer support
Process payments
Prevent fraud and protect our business
Improve our website, products and services
Understand customer behaviour and preferences
Send marketing communications where you have provided consent
Manage competitions, promotions or customer enquiries

We only use your personal information where we have a lawful basis to do so under UK GDPR.

4. Marketing Communications

With your permission, we may send you information about:

New products
Offers and promotions
Events
News from Oh So British

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at:

hello@ohsobritish.com

We do not sell, rent or trade your personal information to other businesses.

5. Third Party Services We Use

To operate our website and provide our services, we may use trusted third-party providers.

These may include:

WooCommerce

We use WooCommerce to manage our online shop, orders and customer accounts.

Payment Providers

Payments are processed securely through third-party payment providers. We do not store your full payment card details.

Hike SEO

We use Hike SEO to help improve our website performance, search engine optimisation and understand opportunities to improve our online visibility.

HubSpot

We use HubSpot for customer relationship management, communication and marketing activities. Information such as contact details and customer interactions may be processed through HubSpot to help us provide better customer service and manage communications.

These providers process information in accordance with their own privacy policies and applicable data protection laws.

6. Cookies

Our website uses cookies to improve your browsing experience.

Cookies are small text files stored on your device that help websites remember information about your visit.

We may use cookies for:

Website functionality
Shopping basket features
Website analytics
Improving customer experience
Marketing performance

We may use services such as Google Analytics to understand how visitors use our website.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of our website function.

7. Sharing Your Information

We may share your information with trusted third parties where necessary to provide our services, including:

Delivery companies
Payment providers
Website providers
Marketing and analytics providers
Professional advisers where required

We will never sell your personal information.

We may also disclose information where required by law or to protect our legal rights, prevent fraud, or comply with legal obligations.

8. International Data Transfers

Some of our service providers may process information outside the UK.

Where this happens, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK GDPR requirements.

9. Keeping Your Information Secure

We take reasonable steps to protect your personal information from:

Loss
Misuse
Unauthorised access
Alteration or disclosure

Online payments are processed using secure encrypted connections.

However, no method of internet transmission can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We only keep your personal information for as long as necessary for the purposes it was collected.

This includes keeping records required for:

Accounting purposes
Tax and legal obligations
Customer service history
Fraud prevention

11. Your Data Protection Rights

Under UK GDPR, you have rights including:

The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of your information where appropriate
The right to restrict or object to certain processing
The right to withdraw consent for marketing communications
The right to make a complaint to the Information Commissioner’s Office (ICO)

If you wish to exercise any of these rights, please contact:

hello@ohsobritish.com

12. Third Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and recommend checking their own privacy policies.

13. Updating Your Information

If any personal information we hold about you is incorrect or needs updating, please contact us:

hello@ohsobritish.com

We will update your details as soon as reasonably possible.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated date shown at the top.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Oh So British Confectionery Ltd
Shrewsbury Market Hall
Claremont Street
Shrewsbury
SY1 1HQ

Email: hello@ohsobritish.com