At Oh So British, we want you to be completely happy with your purchase. If you are not satisfied with your order, we are happy to accept returns on eligible items in accordance with this policy.
This policy does not affect your statutory consumer rights.
You may request a return within 14 days of receiving your order by contacting us at:
Email: hello@ohsobritish.com
Please contact us before returning any item so we can provide guidance on the returns process.
To be eligible for a return, items must be:
Where possible, items should be returned in their original packaging.
Due to the nature of some products, certain items cannot be returned unless they are faulty, damaged or incorrectly supplied.
These include:
This does not affect your rights if an item arrives faulty, damaged or is not as described.
Customers are responsible for the cost of returning items unless the item received is:
Where an item is faulty, damaged or incorrect, Oh So British will cover the reasonable cost of return postage.
If you change your mind or no longer require your order, the original delivery charge and return postage costs will be the responsibility of the customer.
Once your returned item has been received, we will inspect it to ensure it meets the requirements of our returns policy.
If the return is approved, your refund will be processed using the original payment method used for the purchase.
Refunds will be issued as soon as possible after the return has been checked and approved.
Please note that the time taken for funds to appear in your account may vary depending on your payment provider.
Original delivery charges will only be refunded where required by consumer law or where the item is faulty, damaged or incorrectly supplied.
We do not currently offer direct exchanges.
If you would like a different item, colour, flavour or product, please return your original order in accordance with this policy and place a new order through our website.
Orders may be cancelled before they have been processed and dispatched.
Once an order has been dispatched, it can no longer be cancelled and you will need to follow our returns procedure.
Customers are responsible for any return postage costs for cancelled orders where the item is eligible for return.
Please take care when entering your delivery details at checkout.
If an incorrect address is provided by the customer and a replacement order needs to be sent, any additional postage costs will be the responsibility of the customer.
If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible with details of the issue.
Where appropriate, we will offer a replacement, refund or another suitable solution.
Any reasonable return postage costs in these circumstances will be covered by Oh So British.
Digital downloads are not eligible for refunds once purchased, unless required by law.
If you have any questions regarding returns, refunds or cancellations, please contact our customer service team:
Oh So British Confectionery Ltd
Shrewsbury Market Hall
Claremont Street
Shrewsbury
SY1 1HQ
Email: hello@ohsobritish.com
Thank you for choosing Oh So British.
